Responsibilities
- Take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure.
- Oversee pre-production and staging environments to ensure seamless delivery.
- Lead the triage of application alerts, conduct deep-dive root cause analysis (RCA), and manage post-resolution follow-ups to ensure issues never resurface.
- Coordinate DR testing, audits, and continuous improvement of monitoring tools and processes.
- Apply hands-on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting.
- Proactively keeping abreast with updates on supported blockchains and DApps and demonstrating a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact of supportability on our product.
Requirements
- Support Nature mentality with an innate drive to investigate the deep root cause of issues and a perfectionist’s streak regarding system stability.
- Past job experiences in supporting applications.
- Hands-on experience in using AI/LLMs to automate workflows, or infrastructure monitoring.
- Strong communication to bridge between end-users and the engineering team such as ability to distill complex application/blockchain/DApps issues into clear, empathetic updates for users, while simultaneously delivering root-cause data to engineers to expedite fixes.
- Degree in Computer Science or Engineering or Information Technology or similar discipline.
- Knowledge in programming languages such as Rust or Python or Node.js or Golang.
Nice to Have
- Blockchain/Web3 technical depth with hands-on experience writing/deploying DApps in Solana or EVM.
- Practical experience with staking across blockchains.
Benefits
- Competitive salary
- Medical insurance package with extended coverage to dependents
- Attractive annual leave entitlement including: birthday, work anniversary
- Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
- Work Perks: crypto.com visa card provided upon joining
Work Arrangement
Hybrid
Additional Information
- Work Flexibility Adoption: flexi-work hour and hybrid or remote set-up
- Internal mobility program available
- crypto.com visa card provided upon joining
