Endava is hiring an Application Support Analyst

THIS POSITION IS REMOTE IN THE USA. Unable to provide sponsorship at this time The AI & Automation Catalyst is a senior, hands-on role focused on transforming the Application Support organization into an AI-first, automation-driven team. This individual will eliminate manual operational toil by building AI agents, automation scripts, and self-healing workflows while mentoring teams to adopt automation as a core operational mindset. Key Responsibilities Automation & AI Implementation Build and deploy AI agents and automation workflows for support operations. Automate repetitive tasks including log parsing, data validation, and incident triage. Develop self-healing solutions for common operational failures. Integrate AI workflows with tools such as ServiceNow and Dynatrace. Advanced Incident Support Create intelligent workflows that analyze logs, query databases, and provide RCA insights. Deliver automated operational context for incoming incidents. Improve incident response through proactive automation. Team Enablement & Change Leadership Mentor Application Support teams on practical AI usage. Convert manual troubleshooting runbooks into automated workflows. Promote an automation-first culture through hands-on coaching and quick wins. Operational Improvement Identify recurring operational inefficiencies and automate solutions. Track automation impact through metrics such as MTTR and manual hours saved. Develop scalable automation best practices for broader organizational adoption.