Responsibilities
- Install, configure, and manage applications across production and non-production environments
- Monitor application performance, optimize efficiency, and enhance service quality
- Provide ongoing support and maintenance, including handling incidents, changes, releases, and problem resolution
- Develop and verify operational documentation such as procedures manuals, troubleshooting guides, and backup and recovery plans
- Automate routine administrative tasks and produce technical documentation for installations and support
- Assist in building and maintaining the technical knowledge base for ICT Operations
- Generate reports on application availability, performance, capacity, and usage metrics
