Responsibilities
- Deliver customer service with kindness, empathy, understanding, and patience
- Efficiently navigate patient and prescriber profiles across systems
- Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, and chat.
- Cohesively work with a team, as well as independently
- Ability to interact with team members across pharmacy and fulfillment facilities.
- Hone in on workflow efficiencies and new developments as the team grows by providing feedback.
- Maintain a positive and professional attitude while keeping our pet patients and customers front and center.
Requirements
- A coachable, quick learner who is comfortable with change
- A compassionate and caring individual who loves animals and those that care for them
- Able to demonstrate strong attention to detail and willingness to adhere to procedures
- Self-motivated and energized; excelling in a fast-paced environment
- Effective and persuasive communicator
- Computer-savvy, navigating the internet with ease
- A reliable co-worker with a positive, professional attitude. No exceptions!
- Basic calculations are easy for you to perform
- A high school graduate or equivalent
Nice to Have
- You have worked retail or held Customer Service positions in the past
- You have prior contact center experience
- You have working knowledge as a pharmacy technician
- You have worked as a veterinarian technician or similar role
- You are comfortable working with Microsoft Office, Outlook, Word, & Excel
- You have attended some college or have earned a degree
- You can speak Spanish
- Bilingual
- Can acquire a Kansas Pharmacy Technician License
Work Arrangement
Hybrid — Manhattan, KS
Additional Information
- New-hire education consists of one week of paid in-classroom training at our Manhattan, KS location; Monday – Friday 8:30-5pm CST.
- Weeks 2-4: M–F, 8:30 AM–5 PM CST fully onsite.
- Month 2: M–F, 11:30 AM – 8 PM CST fully onsite.
- Upon successful completion of new-hire training, initial work schedules will be Monday - Friday, 11:30 AM – 8PM CST until the next shift bid, where this may change.
- All Customer Care employees participate in regular shift bids where work schedules are awarded to each employee based on tenure and performance.
- The position operates on a hybrid schedule after the 2 month training period working on site in office (5) days per week.
- After the 2 month training period, established agents may begin a hybrid schedule.
- Eligible employees may work from home two (2) days per week on a rotating basis (i.e. two WFH days one week, in office all days the following week and so on).
