NeuraFlash is hiring an Amazon Connect Automation Consultant, Quality Assurance

About the Role

The position involves developing and executing test strategies for Amazon Connect automation workflows, identifying defects, and ensuring solutions meet functional and quality standards through structured validation processes.

Responsibilities

• Design test plans for Amazon Connect contact flows and automation logic
• Execute functional, regression, and integration testing
• Identify, document, and track defects using issue management tools
• Collaborate with developers to validate fixes and improvements
• Verify compliance with business requirements and technical specifications
• Develop automated test scripts for repetitive validation tasks
• Perform end-to-end testing of customer journey implementations
• Validate voice and digital channel interactions in contact center environments
• Assess system behavior under varying load and usage conditions
• Review automation designs for testability and quality risks
• Provide feedback on user interface and customer experience elements
• Ensure data accuracy across integrated systems and reports
• Support deployment readiness through pre-release validation
• Maintain detailed test documentation and results logs
• Participate in agile planning and sprint review meetings

Nice to Have

• Exposure to AWS services and cloud infrastructure
• Experience with CI/CD pipelines and testing in DevOps settings
• Knowledge of contact flow logic and routing rules
• Background in customer experience or support operations
• Familiarity with telephony and VoIP systems

Compensation

Competitive hourly rate based on experience

Work Arrangement

Remote position with flexible scheduling

Team

Collaborative team environment focused on automation and quality improvement

Technology Stack

Amazon Connect, AWS Lambda, Amazon CloudWatch, Jira, Selenium, Git

Project Focus

• Testing automation implementations for customer service workflows
• Improving reliability and accuracy of contact routing and data handling

Not available for this role