Signature Aviation is looking for an Airside Experience Specialist to deliver a seamless, personalized, and welcoming private aviation experience. As the face of our terminal, you'll combine exceptional hospitality with hands-on operational support to ensure every guest and crew member feels cared for from wheels down to wheels up.
What You'll Do
- Work as part of a team to conduct airside operations safely and efficiently in accordance with policies and SOPs.
- Collaborate closely with all team members, guests, clients, vendors, and aircraft crew to meet service needs.
- Proactively prepare for arriving/departing aircraft, perform open job tasks, and immediately speak up about safety concerns.
- Operate ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
- Load and unload luggage and cargo into and out of aircraft and various transportation modes.
- Provide professional and friendly guest service while exhibiting a positive and helpful attitude at all times.
- Offer safe, convenient, and courteous transportation when driving a shuttle vehicle to transport guests, luggage, and cargo.
- Maintain safe, clean, and secure ramps and operations.
- Perform fuel handling, including quality control, receipt, inventory, and accurate documentation.
- Understand, comply with, and enforce all operational, safety, and guest service requirements.
- Stop work when an unsafe condition is likely to cause harm and report concerns to the appropriate manager.
- Follow emergency response procedures during critical events.
- Understand, comply with, and enforce all security (physical, cyber, and data) protocols.
- Create accurate records pertaining to time worked and activities and services performed.
What We're Looking For
- High School Diploma or General Education Degree (GED).
- Minimum of 18 years of age.
- Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport security badge requirements, and be insurable by company policies.
- Must be legally authorized to work in the jurisdiction of employment.
- Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel. Ability to pass a color vision test for inspecting aviation fuel.
- Must possess a valid state driver’s license. In some locations, a commercial driver’s license (CDL) is required.
- Must be able to exercise good judgment and follow directions/directives from supervisor/management.
Nice to Have
- Three (3) to six (6) months experience and/or training in aviation, customer service, or a related field; or an equivalent combination of education, experience, and training.
Benefits & Compensation
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
Work Mode
This is an onsite position based at our private aviation terminal.
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
