Responsibilities
- Deliver advanced-level assistance and direction to Traxxall system users, ensuring clear communication and professional client interactions that enhance user productivity.
- Examine aircraft maintenance records and client program specifics to identify trends and deliver forward-looking recommendations focused on operational efficiency.
- Investigate and interpret original equipment manufacturer maintenance schedules, technical manuals, and regulatory updates to verify data accuracy for compliance and enrollment.
- Evaluate and manage aircraft update submissions, validate customer-provided documents, and resolve inconsistencies for new enrollments using the Quality Control Findings Report.
- Work jointly with internal departments such as Technical Publications, Product, and support units, along with external vendors and maintenance providers, to update documentation and integrate ADs, SBs, and manual changes.
- Ensure high-quality client service by applying sound decision-making, transparent communication, and adherence to accuracy, ethics, and responsiveness.
- Monitor project timelines and internal performance indicators by maintaining up-to-date enrollment records in Salesforce and logging time entries in TaskRay.
- Develop and sustain long-term client partnerships through professional, clear communication and thorough knowledge of client-specific maintenance programs.
Work Arrangement
Remote (Country)
