Responsibilities
- Complete onboarding and training for the Traxxall system, maintenance tracking tools, and related service programs.
- Develop a thorough understanding of internal procedures, customer service standards, and core duties associated with the role.
- Begin interacting with assigned clients under supervision to learn their unique operational requirements.
- Manage designated customer accounts by tracking aircraft maintenance timelines and maintaining accurate Traxxall records.
- Provide high-quality customer service by addressing inquiries and proactively resolving maintenance or compliance concerns.
- Meet established response time standards for handling customer requests.
- Use automated reporting tools to detect risks in maintenance planning and verify regulatory compliance.
- Work closely with internal departments such as maintenance, engineering, and product teams to support issue resolution.
- Identify ways to improve account processes, focusing on efficiency and reducing maintenance program costs.
- Collect and assess customer feedback, forwarding key issues or suggestions to leadership for action.
- Serve as a technical expert by maintaining accurate program records and ensuring data integrity.
- Support team growth by sharing effective strategies, refining engagement methods, and joining cross-functional improvement efforts.
- Offer advanced assistance to Traxxall platform users to ensure smooth and efficient system use.
- Evaluate maintenance data to deliver customized insights and forward-looking recommendations for each client.
- Foster lasting client relationships through professional communication and in-depth knowledge of their maintenance plans.
- Partner with internal groups to refine support workflows and product features using client input.
- Maintain strict accuracy, ethical standards, and timely responses in all client interactions.
Compensation
Base salary typically ranges from £48,392 to £63,283 (GBP), with final offers based on location, expertise, skills, education, and experience. Total compensation may include an annual discretionary bonus, performance incentives, or other financial rewards.
Work Arrangement
Not specified
Team
Not specified
Other
- Base salary typically ranges from £48,392 to £63,283 (GBP), with final offers based on location, expertise, skills, education, and experience.
- Total compensation may include an annual discretionary bonus, performance incentives, or other financial rewards.
- Full-time employees in the USA, Canada, or the Philippines receive comprehensive benefits including health, dental, vision, and retirement plans starting from day one.
- The company is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or other legally protected characteristics.
Not specified
