Cisco Systems, Inc. is hiring an AI/ML Engineer to design and develop transformative AI capabilities and AI-driven solutions that redefine how customers interact with technology. You will work on cutting-edge use cases including delivery intelligence, knowledge management, network test automation, infrastructure testing, intelligence on edge, and DevOps automation.
What You'll Do
- Contribute to the design and development of AI–ML based services collaborating with product management and engineering teams to deliver impactful, scalable AI solutions.
- Analyze data, develop, validate, and deploy machine learning models that drive measurable improvements in operational efficiency and automation.
- Build and fine-tune model architectures for natural language and perception-based tasks, applying best practices in model optimization and evaluation.
- Work with techniques such as transformer architecture, distillation, and reinforcement learning to improve model performance, scalability, and reliability.
- Support the training and fine-tuning of Large and Small Language Models (LLMs and SLMs) for domain- and task-specific applications.
- Collaborate on the development and deployment of AI agents and applications, ensuring responsible, safe, and explainable AI behavior.
- Stay current with emerging AI technologies and research to continuously improve solution quality and technical capability.
- Contribute to best practices in model development and deployment.
What We're Looking For
- Bachelor’s degree in computer science, Machine Learning, Mathematics, Statistics, or related field with 6+ years of software engineering experience, or Master’s degree in a related field with 3+ years of experience.
- Experience in Python, Java or C++, with experience in model development, training, and deployment.
- Experience with leading machine learning frameworks such as TensorFlow, PyTorch, Scikit-Learn along with data manipulation tools essential for the AI lifecycle.
- Experience developing Large Language Models (LLMs), Natural Language Processing (NLP), or Generative AI techniques.
- Experience working in cross-functional teams, deliver results in fast-paced environments, and effectively communicate technical concepts.
Nice to Have
- Experience working on (SLM) Small Language Model development.
- Experience with Cisco networking and security technologies.
- Knowledge of network automation and AI-based anomaly detection.
- Familiarity with AI-driven DevOps automation and model observability.
- Exposure to edge computing environments.
- Experience on various AI cloud platforms such as AWS SageMaker, Google Cloud AI Platform, Azure ML or similar.
- Strong written and verbal communication skills, with the ability to contribute to design discussions and documentation.
- Excellent problem-solving skills, thinking outside of the box!
Technical Stack
- Languages: Python, Java, C++
- Frameworks: TensorFlow, PyTorch, Scikit-Learn
- Cloud Platforms: AWS SageMaker, Google Cloud AI Platform, Azure ML
Team & Environment
This role is part of the CX AI Incubation team within the CX organization.
Benefits & Compensation
- Compensation Range: $199,700.00 - $254,600.00 (U.S. and/or Canada new hire range). Full ranges: New York City Metro Area: $199,700.00 - $292,800.00; Non-Metro New York state & Washington state: $174,500.00 - $260,500.00.
- Grants of Cisco restricted stock units.
- Medical, dental and vision insurance.
- 401(k) plan with a Cisco matching contribution.
- Paid parental leave.
- Short and long-term disability coverage.
- Basic life insurance.
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
- 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness.
- Non-exempt employees receive 16 days of paid vacation time per full calendar year.
- Exempt employees participate in Cisco’s flexible vacation time off program.
- 80 hours of sick time off provided on hire date and each January 1st thereafter.
- Additional paid time away may be requested to deal with critical or emergency issues for family members.
- Optional 10 paid days per full calendar year to volunteer.
- Annual bonuses for non-sales roles.
- Performance-based incentive pay for sales roles.
Work Mode
This position follows a local-country work mode and is open to candidates in the U.S. and Canada.
Cisco Systems, Inc. is an equal opportunity employer.
