Hire Overseas is looking for an AI Specialist (Operations & Optimization) to ensure the smooth running of our AI-driven products. As part of our mission-driven fintech company redefining cash flow automation, you will monitor models and workflows, troubleshoot issues, and drive improvements through hands-on systems work and analytical problem-solving.

What You'll Do

Monitor daily dashboards and alerts to ensure AI workflows complete successfully.
Identify, restart, and troubleshoot failed or stuck processes in real time.
Perform light debugging and escalate complex issues to Product or Engineering teams.
Maintain consistency in uptime, reliability, and data flow across systems.
Track and analyze key performance metrics to identify recurring errors or inefficiencies.
Collaborate with Product and Engineering to refine and improve AI model behavior.
Annotate or validate data outputs to ensure AI accuracy and consistency.
Contribute insights that drive measurable improvement in system reliability.
Use tools like Extend, Basepilot, and internal platforms to manage AI operations.
Test and evaluate new frameworks and automation tools that could improve performance.
Document repeatable troubleshooting playbooks and standardize operational workflows.
Maintain logs of incidents, resolutions, and root causes for visibility and learning.
Run light SQL queries and use Postman or API clients to verify data flows.
Create or enhance dashboards and reports that surface system health and performance.

What We're Looking For

3+ years of experience in AI operations, system monitoring, or technical support.
Strong technical comfort with automation tools and frameworks (Activepieces, Airflow, etc.).
Analytical mindset — able to identify patterns and optimize systems through data insights.
Hands-on troubleshooting ability and attention to detail.
Strong communication skills and experience collaborating with technical teams.
Comfortable working across multiple systems with limited documentation.
Curiosity, adaptability, and a proactive mindset to improve what’s already built.

Nice to Have

Familiarity with finance systems, ERP integrations, or data pipelines.
Basic understanding of AI workflows, ML models, or automation architecture.
Experience using monitoring and observability tools like DataDog, Grafana, or similar.
Exposure to scripting or API workflows (Python, SQL, Postman).