Responsibilities
- Establish and maintain ongoing relationships with AI and machine learning practitioners to encourage product adoption, discover new applications, and expand usage within existing customer accounts through regular communication and account oversight.
- Engage in discovery discussions to learn customer objectives, present the platform's strategic vision, showcase product features, and recommend customized solutions.
- Partner with technical support and engineering teams to meet complex customer requirements, support seamless deployment, and provide guidance on recommended technical approaches.
- Lead onboarding and feature-specific training sessions and workshops for customers to ensure effective product utilization.
- Conduct quarterly business reviews to assess account performance, highlight value delivered, and uncover growth opportunities to deepen client relationships.
- Monitor customer product usage patterns to evaluate account health and identify potential risks or expansion areas.
- Collaborate with account management and leadership teams to detect upsell potential and align on strategies for customer success.
- Communicate customer feedback and feature requests to internal product and engineering teams, advocating for client needs.
- Ensure support functions are synchronized with customer priorities and service expectations.
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance, 401(k) plan, unlimited paid time off, generous parental leave, and mental health and wellness support programs.
Work Arrangement
Remote (City/Region)
