The AI Operations Lead will spearhead a newly formed team at M-KOPA, driving the design, deployment, and scaling of AI-powered automations and agents across the organization. In this role, you'll directly contribute to M-KOPA's mission of advancing financial inclusion in Africa by improving how internal teams and customer-facing staff work through intelligent tooling.
What You'll Do
- Lead two AI Ops Engineers — own their delivery, development, and day-to-day work
- Prioritise efficiently — manage competing requests from multiple teams by applying a clear prioritisation framework you'll help develop and improve
- Build and ship automations and agents that measurably improve how internal teams and customer-facing staff work
- Keep the AI tooling stack healthy as usage scales across 2,500+ employees
- Stay current on emerging AI tools and technologies - know what's hype and what's actually useful
- Help refine AI training for the wider organisation, including Engineering teams
What We're Looking For
- Hands-on experience building automations — scripting, workflow tools, or AI-assisted development
- Hands-on experience building agents using agentic frameworks — LangChain, MCP, Google ADK or similar
- Background in enterprise tooling — rapid prototyping tools (Vercel/Railway), identity automation (Entra), or internal platforms
- People leadership experience — you've led or mentored engineers and can own a team's delivery and development
Technical Stack
- Claude, Claude Code, Anthropic tooling
- LangChain, MCP, Google ADK (or similar agentic tooling)
- Scripting, Workflow tools, AI-assisted development
- Rapid prototyping (Vercel/Railway)
- Identity automation (Entra)
- Internal platforms
- Notion, HiBob integrations
Team & Environment
- Team size: 3 (including lead)
- Structure: Newly formed AI Operations team starting with two engineers and one lead; team will grow based on demonstrated impact
- Reports to: Director of Security
Benefits & Compensation
- Fully remote role within UTC -1 to UTC +3 time zones
- Work with diverse teams across UK, Europe, and Africa
- Professional development programmes and coaching partnerships
- Family-friendly policies and flexible working arrangements
- Well-being support and career growth opportunities
Work Mode
- Type: global
- Locations: Kenya, Uganda, Nigeria, Ghana, South Africa, UK, Europe
- Flexibility: Fully remote within UTC -1 to UTC +3 time zones
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.
