Responsibilities
- Provide world-class support via Zendesk, replying to customer questions, and explaining how to get the most out of the platform.
- Make an impact by understanding the context in which each customer operates and supporting them with the questions and problems they face.
- Investigate bugs and defects reported by customers using technical problem-solving skills, aligning with the product and engineering teams to get them resolved quickly while keeping customers informed.
- Automate as much as possible: treat manual, repetitive support work as a problem to engineer away. Continuously identify recurring tasks and issues, then build automations, macros, and workflow improvements so they stop landing in the queue.
- Monitor, document, and report on support activities, using what you learn to prioritise what to automate next.
- Continuously learn about Oper's products, newest features, and updates, and use that knowledge to support our users.
Requirements
- Experience in support: 2–4 years in a customer-facing support role, ideally in a SaaS, fintech, or B2B software context.
- Technical aptitude: a solid understanding of how software works, comfortable debugging customer-reported problems and carrying out more technical configuration-management tasks.
- Analytical mind: a love for problem structuring and solution crafting using your analytical skillset, with strong attention to detail.
- Stellar communication: excellent communication and relationship-building skills.
- Fluency in English
- Solution-oriented: you work independently and proactively bring solutions.
- Agile attitude: an action-oriented mindset and a knack for getting things done, comfortable with the tooling (Zendesk or similar).
- Ambition to learn, experiment, and grow while staying humble and open-minded
Nice to Have
- Additional languages (e.g. Dutch, French, or German) are a plus.
Benefits
- Competitive annual salary, depending on experience
- Employee stock options
- 25 vacation days per year + 1 paid mental health day
- Dynamic international team with 12 nationalities
- Supportive, inclusive, and collaborative culture
- Learning & Development budget with dedicated time for growth
- Structured onboarding with a dedicated mentor
- Travel budget to collaborate with teams in Antwerp
- Annual company-wide Team G2G in an inspiring location
- Extra-legal benefits depending on your location
- Full support with local administration
- Health insurance and pension scheme
- Flexible working hours
- All equipment needed to do your best work
Work Arrangement
Hybrid — Antwerp, Belgium, Zürich, Switzerland
Team
Team size: 30. Structure: Passionate and engaging team of around 30 stellar Fintech operators
Additional Information
- Belgium-based: hybrid setup with 2 to 3 days per week in our Antwerp office
- Working in CET hours
- Fluency in English; Additional languages (e.g. Dutch, French, or German) are a plus.
- Flexible working hours
- All equipment needed to do your best work
