Responsibilities
- Gather and organize client requirements systematically
- Facilitate discovery sessions with business and technology stakeholders across DACH clients
- Document functional and business requirements clearly and logically
- Align client needs with platform capabilities: determine out-of-the-box fit, configuration needs, and engineering requirements
- Convert business objectives into actionable user stories and functional specs for development teams
- Manage expectations of stakeholders throughout project execution
- Examine integration opportunities and dependencies
- Evaluate technical API documentation from core banking, CRM, and online banking systems
- Collaborate with engineering to define integration touchpoints
- Record data flows, interface contracts, and edge cases to prevent last-minute issues at launch
- Provide practical guidance on prioritizing integrations by timing and impact
- Set up and optimize workflows to deliver immediate value
- Configure mortgage products, business logic, and customer pathways within the platform
- Verify configurations against agreed scope and ensure successful acceptance testing
- Conduct training for end users and customer advocates
- Maintain close engagement through go-live and initial adoption, then transition smoothly to Customer Success
- Operate with an AI-first mindset
- Leverage AI tools to draft documentation, summarize meetings, generate specs, and automate repetitive tasks
- Assess where AI enhances productivity and where human judgment is essential, then adapt workflows accordingly
- Contribute to advancing the standard for AI-powered delivery functions
Benefits
- Competitive yearly salary based on experience
- Employee stock option plan
- 25 vacation days annually plus 1 dedicated mental health day
- International team representing 12 nationalities
- Inclusive, supportive, and team-oriented work culture
- Budget for learning and development with time allocated for growth
- Structured onboarding process with a personal mentor
- Travel allowance for collaboration with teams in Antwerp
- Annual company-wide gathering in an inspiring location
- Additional benefits depending on local jurisdiction
- Full assistance with local administrative procedures
- Health insurance and pension contributions
- Flexible working hours
- Provision of all necessary equipment for optimal performance
Compensation
Competitive annual salary, depending on experience
Work Arrangement
Hybrid — Antwerp, Vienna
Team
Dynamic international team with 12 nationalities
Other
- Fluency in German is mandatory
- Fluency in English is mandatory
- Regular travel to Antwerp (approximately quarterly) and to DACH clients as required
- Working hours aligned with Central European Time
- Flexible working hours
- All equipment needed to do your best work
Not specified
