Capture and structure customer requirements
Run discovery workshops with business and IT stakeholders at our customers
Capture functional and business requirements in clear, well-structured documentation
Map requirements to Oper's product: identify what works out-of-the-box, what needs configuration, and what genuinely needs engineering
Translate business needs into user stories and functional specifications the squad can act on
Manage stakeholder expectations throughout the project lifecycle
Review technical API documentation from core banking systems, CRMs, and online banking platforms
Work with Oper engineering to identify and define integration points
Document data flows, contracts, and edge cases so nothing surprises us at go-live
Make smart, pragmatic recommendations on what to integrate now vs. later
Configure mortgage products, business rules, and customer journeys inside the Oper platform
Validate that configurations match the agreed scope and pass acceptance testing
Lead training sessions for end users and customer champions
Stay close to the customer through go-live and early adoption, then hand over cleanly to the Customer Success team
Use AI tools to scaffold documentation, draft specs, summarize workshops, and accelerate analysis, automate processes
Identify where AI compounds your work and where it does not, and design your workflow accordingly
Help us push the bar on what an AI-native delivery function looks like at Oper

2 to 3 years of experience in consulting (Big-4, boutique strategy/tech, or implementation consulting)
You love structuring problems: messy customer conversations come out of your hands as clean documents, frameworks, and next steps
You genuinely enjoy customer and end-user interaction: workshops energize you rather than drain you
Technical affinity: you are comfortable reading API documentation, understanding integration patterns, and configuring software
You do not need to code, but you should not be afraid of anything technical either
AI-native: you can name the tools, the workflows, and the concrete recent examples where AI gave you real leverage
You see AI as a default part of how you work
Action-oriented, with a knack for getting things done in ambiguous situations
Comfortable in a fast-growing, evolving SaaS environment
Fluent in English (required)

Familiarity with the European mortgage market or financial services more broadly
Experience with enterprise SaaS implementations, integrations, or workflow configuration
Experience working with banks or lenders as clients

Competitive annual salary, depending on experience
Employee stock options
25 vacation days per year + 1 paid mental health day
Dynamic international team with 12 nationalities
Supportive, inclusive, and collaborative culture
Learning & Development budget with dedicated time for growth
Structured onboarding with a dedicated mentor
Travel budget to collaborate with teams in Antwerp
Annual company-wide Team G2G in an inspiring location
Extra-legal benefits depending on your location
Full support with local administration
Health insurance and pension scheme
Flexible working hours
All equipment needed to do your best work
Inclusive at Our Core: Oper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applications are considered without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or any other protected status.

Hybrid — Antwerp, Belgium

Team size: 30. Structure: Customer Success team. Reports to: Head of Customer Success (Co-Founder)

Belgium-based candidates: hybrid setup with 2 to 3 days per week in our Antwerp office
Working in CET hours
Fluent in English (required)
Flexible working hours
All equipment needed to do your best work
Full support with local administration

Oper Credits is hiring an AI-Native Business Analyst