Responsibilities
- Act as the main technical point of contact for designated client accounts.
- Lead recurring client meetings, define objectives, record outcomes, and outline follow-up actions.
- Foster reliable relationships with business clients through open and proactive communication.
- Detect potential project challenges early and present solutions before they become critical.
- Partner with executive leadership during client onboarding, planning, and major project phases.
- Handle multiple client projects concurrently without compromising quality.
- Ensure timely project delivery within defined scope and budgeted hours.
- Recognize work requests outside the original scope and assist leadership in exploring expansion possibilities.
- Keep project records, schedules, task statuses, and time logs up to date.
- Favor straightforward, sustainable solutions instead of overly complex ones.
- Create, test, and launch AI-powered agents and automated workflows.
- Develop API-based connections between AI platforms and client software systems.
- Construct workflow automations using tools like Make.com, n8n, Zapier, Lindy.ai, or equivalents.
- Write code in JavaScript and Python to support integrations and custom logic.
- Set up and maintain cloud environments necessary for client deployments.
- Conduct full-cycle testing, troubleshooting, monitoring, and error resolution.
- Generate clear technical documentation for internal use and simplified guides for clients.
- Forecast recurring expenses related to infrastructure, APIs, cloud services, and AI models.
- Choose suitable AI models and system designs considering cost, speed, and stability.
- Analyze client technology environments and integration options prior to deployment.
- Assist internal teams with automation and AI projects when capacity permits.
Nice to Have
- Prior experience in consulting, agency, or professional services roles.
- Experience managing multiple client accounts at once.
- Knowledge of HubSpot, Salesforce, ERP systems, accounting software, or other SMB tech stacks.
- Experience in prompt engineering, vector databases, and retrieval-augmented generation (RAG).
- Proficiency in SQL.
- Experience creating solution architecture diagrams and implementation roadmaps.
- Certifications in AWS, Azure, Google Cloud, OpenAI, or automation platforms.
Compensation
Full-time
Work Arrangement
Remote (Worldwide) — Latin America
Compensation & Logistics
- Employment Type: Full-time
- Location: Remote (Latin America)
- Schedule: Full-time with daily overlap during US Pacific Time business hours
Other
- Full-time position
- Remote work
- Daily overlap with US Pacific Time business hours required
- Strong written and verbal English communication skills (C1 or C2) required
