Tangible is hiring an AI-Driven Test Automation Engineer (Cursor-First) to operate at the intersection of product knowledge, client communication, and intelligent problem-solving. This AI-native role focuses on supporting our fintech SaaS platform by leveraging tools to improve response quality, efficiency, and internal workflows, acting as the bridge between clients and our engineering team.
What You'll Do
- Respond to client emails in clear, professional English using AI assistance with human review.
- Use Jira Service Management and Jira Software to log bugs, change requests, and technical clarifications.
- Develop strong contextual awareness of platform workflows, data flows, and business logic.
- Identify whether an issue is user error, configuration, data problem, or system defect.
- Execute basic corrective actions when possible, such as data validation and configuration checks.
- Escalate structured, well-documented tickets to the development team.
- Raise change requests based on recurring client feedback.
- Detect potential bugs, inconsistencies, or edge cases from client reports.
- Use AI tools responsibly to enhance communication clarity, documentation quality, and issue analysis.
What We're Looking For
- Excellent written English and comfort handling professional client communication.
- Comfortable working in the US timezone.
- Strong logical thinking and ability to understand complex workflows.
- Experience using Jira Service Management and Jira Software.
- Ability to distinguish between bugs, feature gaps, and configuration errors.
- Familiarity with SaaS platforms and structured support processes.
- Comfortable using AI tools to improve productivity and clarity.
Nice to Have
- Background in fintech, finance, or transaction and deal workflows.
- Experience in SaaS technical support or client-facing technical roles.
- Based in the Americas for better US timezone overlap.
Technical Stack
- Jira Service Management
- Jira Software
- AI tools
Work Mode
This is a fully remote role, open globally with a preference for candidates ideally located in the Americas.
