DoktorTakvimi is hiring an AI Customer Success Specialist (Noa Notes)

Company Description As part of Docplanner Group, one of Europe’s largest healthtech companies, Doktortakvimi.com is the #1 healthcare platform in Turkey. With 2,000 team members working across our global offices, we strive every day to make healthcare more human and to simplify the lives of both patients and healthcare professionals. Over the past ten years of operations in Turkey, we have built a unique and enjoyable culture. In our internal employee surveys, our team members highlighted three key elements that differentiate us from other workplaces: autonomy, the value placed on employees, and flexibility. We are a team that embraces challenges, works autonomously, and questions the status quo. We are not afraid to experiment — or to fail. We value humility, honesty, and delivering strong business results. If you’d like to be part of this unique culture, join us! About Noa Notes Noa Notes is an AI-powered clinical scribe developed under Docplanner, world's leading healthcare platform. The doctor talks to their patient, Noa listens, and medical notes are generated automatically. Used by 12,000+ clinicians across Europe and LATAM. To learn more about Noa, visit https://noa.ai/tr/ We're hiring the Customer Success Specialist for our Turkey team. You will own post-sale revenue, retaining users, expanding accounts, ensuring onboarding quality, organizing workshops. 🎯 Responsibilities Time Allocation: Retention 40% , Onboarding 30% , Expansion Selling (account growth) 20% , Projects 10% 🤝 Strategic Customer Relationships - Build strong, sustainable relationships with existing and prospective clients - Closely follow healthcare industry challenges and evolving needs - Share customer feedback with product and internal teams to contribute to continuous improvement 📈 Sales & Customer Lifecycle Management - Coordinate post-sale onboarding and ensure effective product adoption - Regularly monitor customer satisfaction - Identify upsell & cross-sell opportunities (farming) - Proactively detect churn risks and take preventive action 🧩 Solution-Oriented Sales - Analyze customer needs and effectively communicate NOA’s value proposition - Clearly demonstrate the return on investment (ROI) of our AI solutions - Position prospects accurately and manage the full sales cycle Qualifications ✨ What Will Make You Shine Required - B2B AI/SaaS customer success, account management, or post-sales experience - Native Turkish — able to build trust-based relationships with doctors - Data-driven mindset: Lives and breathes activation rates, retention cohorts, and expansion numbers - Hybrid skill set: Can navigate between CS conversations and commercial expansion pitches in the same call - CRM discipline: Every touchpoint in HubSpot. Preferred - Healthcare technology or healthcare sector experience - Medical terminology knowledge (to evaluate specialty-specific templates) - Conversational English - Retention strategy experience (churn analysis, cohort management) Personality - Relationship builder who thinks commercially. Gets satisfaction from both saving a churn-risk account AND closing a 5-seat expansion. - Process disciplined. Can track hundreds of users simultaneously with flawless organization. - Empathy + data balance. - Proactive. Doesn't wait for churn signals. - Culturally perceptive. Demonstrates sound judgment in how and when to engage customers throughout the relationship.