Responsibilities
- Create Foundational Knowledge Content
- Transcribe training and learning videos into clear, accurate written transcripts
- Ensure completeness and alignment with the original training material
- Structure Content for Reuse
- Convert transcripts into well-organized documents using defined formats
- Break content into structured sections such as chapters, timelines, and logical flows
- Ensure content is easy to navigate and understand
- Prepare Content for AI and Digital Use
- Structure documentation to support searchability and reuse
- Organize content so it can be effectively used within AI-driven tools and systems
- Ensure Quality and Consistency
- Maintain high standards of accuracy, readability, and formatting consistency
- Apply defined templates and documentation guidelines
- Refine outputs based on feedback and quality checks
Requirements
- Strong written communication and excellent attention to detail
- Ability to structure and organize information clearly and logically
- Good listening and comprehension skills
- Comfortable working with documentation tools (MS Word, Excel, Teams, SharePoint)
Nice to Have
- Experience in transcription, documentation, or administrative roles
- Exposure to knowledge management or training content
- Interest in AI, digital tools, or content design
