Responsibilities
- Drive multilingual launches in EMEA: Own voice readiness across a portfolio of EMEA customers and languages, coordinating language launches, quality checks, and ongoing iteration.
- Run voice selection and improvement loops: Evaluate providers and voices for regional needs, recommend providers, models and voices, and push improvements with engineering and vendors.
- Conduct scalable voice design and selection sessions: Run high-touch sessions for strategic customers, with a focus on enablement, not ownership.
- Create regional best practices: Capture and document EMEA-specific voice guidance (text normalization, language and accent families, cultural norms, regional customer experience expectations).
- Set the bar for great EMEA voice: Partner with Voice Engineering and deployment teams to triage and resolve voice issues quickly, with clear artifacts and a bias to ship quickly while improving systems.
Requirements
- 3+ years experience in experience or conversation design in a hands-on product craft role.
- Strong regional and multilingual instincts; high taste and high rigor for language, including: English (UK/International), French, German, Spanish, Italian, Portuguese, Arabic, Dutch and Nordic languages.
- Ability to handle multiple customer contexts simultaneously while staying organized.
- Confidence working directly with customer stakeholders in co-creation settings.
Nice to Have
- Experience with speech synthesis and conversational agents.
- Deep expertise with EMEA language families.
- Familiarity with provider and voice evaluation.
- Linguistics, sound editing, and/or musical background.
- Experience enabling other teams via playbooks, training, and internal tooling.
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
Work Arrangement
Remote (Country) — San Francisco, Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, Sydney
Additional Information
- The role is focused on EMEA deployments.
- The candidate will work with other Agent Experience Designers on the voice team.
- The company is primarily in-person with offices in multiple cities globally.
