South Beach Tower , 38 Beach Road Unit 29-11, 30-11, 31-12, Singapore, SINGAPUR, Singapore Hybrid

ServiceNow is hiring an Ad & Media Ops Manager (APAC & Japan)

About the Role

The position is responsible for managing digital media operations across APAC, ensuring campaigns are delivered effectively, compliantly, and in alignment with regional and global marketing objectives.

Responsibilities

  • Manage end-to-end execution of digital advertising campaigns across APAC markets
  • Coordinate with regional marketing teams to align media plans with business goals
  • Ensure compliance with local advertising regulations and platform policies
  • Monitor campaign performance using analytics tools and dashboards
  • Optimize media spend based on performance data and regional insights
  • Serve as primary contact for media vendors and third-party agencies
  • Lead troubleshooting for technical or operational issues in campaign delivery
  • Maintain accurate records of media assets, budgets, and campaign timelines
  • Collaborate with creative teams to ensure ad formats meet technical requirements
  • Support regional go-to-market initiatives with media planning expertise
  • Track and report on KPIs including reach, engagement, and conversion metrics
  • Implement tagging and tracking solutions for performance measurement
  • Facilitate cross-regional knowledge sharing on media best practices
  • Stay current with digital advertising trends and platform updates
  • Ensure brand consistency across all media touchpoints in the region
  • Manage onboarding and training for new media tools and platforms
  • Evaluate new advertising technologies for regional adoption
  • Coordinate with legal and compliance teams on data privacy requirements
  • Lead post-campaign analysis and recommendations for future efforts
  • Support budget planning and forecasting for media operations
  • Drive standardization of media operations processes across APAC
  • Work closely with Japan team to address market-specific requirements
  • Ensure timely localization of campaigns for cultural relevance
  • Escalate systemic issues to global operations teams when needed
  • Maintain documentation for media workflows and vendor contracts

Nice to Have

  • Certification in digital marketing or media platforms
  • Hands-on experience with demand-side platforms (DSPs)
  • Background in performance marketing or paid media
  • Prior role in a technology-driven advertising environment
  • Experience supporting Japan-specific campaigns

Compensation

Competitive salary with performance incentives

Work Arrangement

Hybrid work model with regional flexibility

Team

Part of the global marketing operations team focused on digital media and campaign execution

About the Role

This position plays a key role in executing and optimizing digital media strategies across the Asia-Pacific region, with a focus on delivering measurable results and operational efficiency.

What You’ll Do

  • Lead media operations for paid digital campaigns, ensuring smooth execution and performance tracking across diverse markets including Japan.
  • Partner with regional stakeholders to tailor global campaigns to local needs while maintaining brand standards.

Qualities We Value

We seek someone with strong analytical skills, operational rigor, and the ability to thrive in a fast-paced, global environment.

Why This Role Matters

Effective media operations directly impact customer acquisition and brand visibility across high-growth markets in APAC.

Work Environment

Collaborative, data-driven culture with emphasis on continuous improvement and scalable processes.

Growth Opportunities

Opportunities to expand influence across global media operations and lead regional initiatives.

Technology Stack

Work with industry-leading ad tech platforms, analytics tools, and internal marketing systems.

Team Collaboration

Regular interaction with marketing, sales, legal, and global operations teams to align media efforts with business goals.

Performance Expectations

Deliver accurate, timely campaign execution; identify and act on optimization opportunities; maintain compliance across all media activities.

Regional Focus

Special attention to Japan market dynamics, including language, cultural nuances, and local digital landscape.

Available for qualified candidates

About company
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
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Job Details
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Posted 2 months ago