Responsibilities
- Become an Absolute subject matter expert
- Deliver the value of Absolute, compelling use cases, and relevant industry knowledge to new customers
- Deliver captivating and in-depth product overviews and demos
- Protect the security and privacy of Absolute and its customers
- Other duties as assigned by management
- Engage and understand your customer’s workflow and processes
- Assist customers with deploying and configuring Absolute
- Deliver value driven engagements around product adoption and active usage
- Recommend complimentary solutions and advise on integration with Absolute technology
- Collaborate with Absolute’s Sales, CX, and Product teams to escalate customer needs
- Drive customers to relevant education content within the Absolute Learning Hub
- Triage technical issues to Absolute’s Technical Support team
- Engage with OEM partners to best drive activation
Requirements
- Fluent Spanish (excellent skills for both spoken and written)
- 2+ years’ experience within a SaaS high-tech work environment
- Completion of post-secondary education, or equivalent
- Strong communication and interpersonal skills in building and maintaining customer relationships
- Knowledge of general IT practices and/or endpoint security, such as anti-virus, encryption, DLP, etc.
- Basic configuration knowledge of TCP/IP based networks and network perimeter devices, such as routers, firewalls, proxy servers, etc.
- Setup/administration skills for operating systems including Microsoft Windows, Mac OS, and Chrome OS
- Strong aptitude for technology and desire to learn new software
- Ability to take initiative, own processes and work independently as required
- Boundless energy, enthusiasm and positivity
- Highly organized with the ability to multi-task
Additional Information
- Language: Fluent Spanish (excellent skills for both spoken and written)
