Responsibilities
- Evaluate internal data including alerts, chargebacks, disputes, anomaly reports, and machine learning outputs alongside external intelligence from card networks, partners, and law enforcement to detect new fraud threats in acquiring.
- Convert identified patterns into detailed fraud scenarios covering card-present and card-not-present fraud, friendly fraud, dispute misuse, merchant-based fraud, transaction laundering, and enumeration attacks.
- Continuously update and expand the Acquiring Fraud Typology Library in line with card scheme regulations, compliance standards, and organizational risk tolerance.
- Collaborate with Fraud Risk Management, product, engineering, and machine learning teams to implement fraud scenarios into rules, thresholds, controls, and ML-driven detection features.
- Engage in pre-deployment testing, validation, and refinement of fraud detection mechanisms to ensure accuracy and effectiveness.
- Track key performance indicators such as fraud rates, chargeback levels, false positive rates, and merchant experience to recommend system improvements.
- Serve as an independent reviewer in the Second Line of Defense, assessing the adequacy of fraud risk decisions made by frontline teams.
- Support compliance with card scheme requirements including Visa and Mastercard monitoring programs, dispute thresholds, and corrective actions.
- Build and maintain strong relationships with product, risk, quality assurance, and operations teams to ensure alignment on fraud risk management.
- Create training content and guidance materials for fraud analysts, dispute resolution teams, and quality assurance staff.
- Contribute to the development and review of system specifications, operational procedures, and internal policies related to acquiring fraud prevention.
- Take part in initiatives aimed at enhancing processes and systems within the Financial Crime Risk Management area.
- Carry out additional tasks necessary to support fraud prevention and operational effectiveness.
Benefits
- Opportunity to influence product development meaningfully
- Position based in the European Union
- Eligibility for stock options
- Comprehensive support and well-being resources
- Work & Swim Program offering a month-long stay in Cyprus
- Commitment to equal opportunity and inclusive hiring
Work Arrangement
Hybrid
Team
Reports to Fraud Risk Manager
Other
- Full professional proficiency in English required
- Ability to travel and work remotely or in hybrid mode across Europe
- Stock Options Program accessible to all employees
- Work & Swim Program: one month in a furnished corporate apartment in Cyprus
- Employer committed to diversity and non-discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability, or other legally protected characteristics
