Responsibilities
- Handle daily accounts receivable tasks such as invoicing, applying payments, managing unapplied funds, issuing credit memos, and reconciling accounts.
- Conduct regular batching and depositing of payments received via credit card, ACH, and financing methods.
- Scan and deposit daily check batches into the designated bank account using check scanning technology.
- Issue customer refunds and manage chargeback processes promptly and accurately.
- Lead collection activities across multiple business units, tracking and reducing overdue balances and days sales outstanding.
- Take ownership of aging report reviews, follow up on delinquent accounts, and escalate concerns with documented patterns to management.
- Identify operational inefficiencies in accounts receivable processes and assist in standardizing procedures across locations.
- Lead or assist in recurring training sessions to promote compliance with standard operating procedures and effective practices.
- Work with management to document financial workflows and enhance internal coordination and customer interactions.
- Produce and evaluate periodic reports on account aging, collections, unapplied cash, and key performance dashboards.
- Summarize critical AR metrics, flag high-risk accounts, and support leadership reporting requirements.
- Support month-end closing tasks related to accounts receivable and provide documentation for internal audit requests.
- Serve as the main contact for customer billing questions, conducting research and delivering professional resolutions.
- Coordinate with general managers, operations teams, and field staff to resolve payment disputes and speed up collections.
- Collaborate with Finance, Treasury, and IT departments to advance accounts receivable system improvements and automation projects.
Benefits
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Tuition reimbursement
- Vision insurance
Responsibilities
- Process daily AR transactions including invoicing, payment applications, unapplied cash handling, credit memos, and account reconciliations.
- Perform daily/weekly payment batching & deposits for credit cards, ACH, financing
- Deposit daily check batches to bank account using check scanner
- Process customer refunds and chargebacks in a timely manner
- Manage collection efforts across multiple entities; monitor and reduce aged receivables and DSO.
- Own end-to-end aging review and follow-up; escalate issues to the AR Manager with documented trends.
- Help identify inefficiencies across locations and support the rollout of consistent AR processes and controls.
- Lead or support recurring AR training sessions to reinforce SOP adherence and share best practices.
- Collaborate with the AR Manager to document workflows and improve internal handoffs and customer touchpoints.
- Generate and analyze weekly/monthly aging & collection reports, unapplied cash summaries, and AR dashboards.
- Prepare summaries of key AR metrics, highlight at-risk accounts, and assist in compiling reports for leadership.
- Participate in AR-related month-end close activities and support internal audits with accurate documentation.
- Act as the liaison for customer billing inquiries—research, resolve, and communicate findings professionally.
- Work closely with GMs, operations staff, and field personnel to resolve disputes and improve payment timeliness.
- Partner with Finance, Treasury, and IT to support AR system enhancements and automation initiatives.
Benefits
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Tuition reimbursement
- Vision insurance
Team
- Structure: decentralized teams across 45+ locations
- Reports to: AR Manager
