Responsibilities
- Review customer contracts, sales orders, and pricing agreements to ensure accuracy and adherence to billing guidelines.
- Generate and distribute accurate and timely customer invoices, ensuring compliance with contract terms, pricing, and billing requirements.
- Investigate and resolve invoice disputes in a timely manner, collaborating with internal teams, such as sales, customer service, and operations, to address customer concerns.
- Perform billing reconciliations, comparing invoices with sales records and resolving any discrepancies or variances.
- Analyze billing trends, patterns, and key performance indicators (KPIs) to identify opportunities for process improvements and efficiency.
- Monitor customer accounts to ensure timely receipt of payments and follow up on overdue accounts, including sending payment reminders and initiating collection activities.
- Conduct regular analysis of accounts receivable aging reports, identify delinquent accounts, and take appropriate actions to resolve outstanding balances.
- Reconcile customer accounts, including applying cash receipts, adjusting entries, and issuing credit or debit memos when necessary.
- Maintain accurate and up-to-date records of customer interactions, payments, and collection efforts in the accounts receivable system.
- Prepare and analyze accounts receivable reports, providing insights and recommendations to management regarding credit risk, collection strategies, and process improvements.
- Collaborate with the credit and collections team to establish credit limits, review credit applications, and monitor credit exposure.
- Assist with month-end and year-end closing activities, including reconciliations, journal entries, and financial reporting related to accounts receivable.
- Stay informed about industry best practices, regulatory requirements, and emerging trends in accounts receivable management.
Requirements
- Fluent written and spoken English proficiency (B2/C1)
- Bachelor's degree in Accounting, Finance, or a related field.
- 3 years of experience in billing operations, accounts receivable, credit, or related finance roles.
- Strong knowledge of accounts receivable processes, credit policies, and billing procedures.
- Proficiency in using accounting software, ERP systems, and MS Excel for data analysis and reporting.
- Excellent analytical skills, with the ability to interpret financial data, identify trends, and provide insights to improve collection processes.
- Strong attention to detail and accuracy in processing financial transactions and maintaining records.
- Exceptional communication skills, both written and verbal, with the ability to interact professionally with customers and internal stakeholders.
- Proven ability to prioritize tasks, meet deadlines, and manage multiple responsibilities in a fast-paced environment.
- Customer service-oriented mindset, with the ability to build positive relationships with customers and resolve issues effectively.
Nice to Have
- Proficient French or German language will be highly desired (B1/B2)
- Relevant certifications (e.g., Certified Credit Professional) are a plus.
- Knowledge of credit risk assessment and collection techniques is an asset.
Additional Information
- language requirements: Fluent written and spoken English proficiency (B2/C1), Proficient French or German language will be highly desired (B1/B2)
