We are seeking a highly organized, reliable, and proactive Accounts Receivable and Billing Administrator to support our growing IT services client project. In this role, you will manage signed customer contracts from initial receipt through to final payment collection.
You will serve as a key bridge between finance operations, Account Managers, and external clients. The ideal candidate thrives in a fast-paced environment, excels at multitasking across various stakeholders, and balances a customer-oriented approach with firm, precise financial management.
Responsibilities:
Receive, review, and set up signed customer contracts and billing profiles accurately in our internal systems.
Generate and issue customer invoices in strict accordance with contractual terms and recurring billing schedules.
Record and reconcile incoming payments, tracking outstanding receivables against open balances.
Monitor aged receivables and manage the payment reminder/dunning process proactively.
Assist internal Account Managers with administrative or billing-related queries.
Handle direct customer inquiries regarding invoices, billing discrepancies, clarifications, and complaints promptly.
Coordinate internal approvals for invoice corrections, credit notes, or complex billing adjustments.
Qualifications:
Background in accounts receivable or billing within an IT, software, SaaS, or tech-driven environment is strongly preferred (understanding recurring licenses and software contract structures is a major plus).
Advanced proficiency in Microsoft Office applications. Direct experience with Microsoft Dynamics 365 is a strong advantage.
Business-level fluency in English is essential. Basic to professional proficiency in any Swiss national language (German, French, or Italian) is a valued bonus.
Ability to independently structure your workload around strict billing cycles and shift focus fluidly between competing priorities.
Self-starter mindset—inclined to follow up on open items without needing prompting.
Exceptional diplomacy and clarity when addressing sensitive billing issues or outstanding payments with clients.
Ability to work strictly from 8:00 AM – 4:00 PM (Zurich, Switzerland time zone overlap) daily to provide reliable coverage and real-time collaboration with Switzerland operations.
