Williams Lea by RRD is hiring an Account Supervisor - Legal (Hybrid)

The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client. Schedule:  Monday-Friday, 10am-6pm (weekends as needed) Position: 40 hrs required but on call availability -may need to work some weekends and holidays - 2 days / week in office requirement Job duties (* denotes an “essential function”) *Ensure team provides outstanding service to client, while building strong customer relationships *Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures *Create an environment conducive to service expansions and new business opportunities *Maximize profitability through the effective utilization of labor and resources *Immediately resolve any operational problems or issues *Produce required reports on schedule *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates *Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines ·*Train new employees on policies and procedures *Address performance issues among team members *Work with manager to create development plans and challenging assignments for team members *Escalate to manager client or team concerns to proactively resolve issues Adhere to Williams Lea policies in addition to client site policies Use equipment and supplies in a cost-efficient manner Other duties as assigned