About the Role
The Account Manager Walmart Specialist will manage key Walmart accounts, ensuring service quality, contract adherence, and client satisfaction through proactive communication and performance oversight.
Responsibilities
- Lead ongoing relationships with Walmart locations
- Ensure all service operations meet contractual requirements
- Monitor performance metrics and service delivery outcomes
- Coordinate with field teams to maintain consistent quality
- Respond promptly to client inquiries and escalations
- Conduct regular site visits and operational reviews
- Prepare and present performance reports to stakeholders
- Identify opportunities for service improvements
- Maintain compliance with Walmart-specific standards
- Support onboarding of new locations and transitions
- Track key performance indicators and service level metrics
- Facilitate communication between corporate and field teams
- Manage contract documentation and renewal timelines
- Address audit findings and compliance issues
- Implement corrective actions when necessary
- Collaborate with operations leads on staffing plans
- Ensure adherence to safety and operational protocols
- Support training initiatives for Walmart-specific procedures
- Monitor inventory and supply chain logistics for services
- Maintain accurate client records and reporting systems
- Work with finance on billing accuracy and dispute resolution
- Promote customer retention through consistent engagement
- Stay updated on Walmart policy changes and expectations
- Assist in developing scalable service models
- Support emergency response and incident management
Compensation
Competitive salary based on experience
Work Arrangement
Hybrid
Team
Collaborative team environment with regional support and field coordination
Why This Role Matters
This position plays a critical role in maintaining long-term partnerships with Walmart by ensuring operational excellence and responsiveness across service locations.
What We Expect
Reliable follow-through, clear communication, and a data-informed approach to managing service delivery and client expectations are essential for success.
Not available
