About the Role
The Account Manager will manage client portfolios, ensure service quality, and act as the main point of contact for Swedish-speaking customers within a travel services environment.
Responsibilities
- Serve as primary contact for Swedish-speaking clients
- Monitor client satisfaction and resolve service issues
- Coordinate with internal teams to fulfill client requests
- Track account performance using reporting tools
- Identify opportunities to improve client engagement
- Maintain accurate client records in the system
- Support onboarding of new clients
- Communicate service updates to assigned accounts
- Escalate technical issues to appropriate departments
- Follow up on client feedback and complaints
- Ensure compliance with service level agreements
- Collaborate with marketing on client-specific campaigns
- Assist in preparing client reviews and summaries
- Manage account documentation and contracts
- Work closely with operations to ensure smooth delivery
- Provide input for service development based on client needs
- Attend regular team meetings and training
- Report on account health and retention metrics
- Support cross-selling initiatives when appropriate
- Maintain professional communication standards
- Adapt to changing client requirements promptly
- Uphold company policies in all client interactions
- Participate in process improvement efforts
- Respond to client inquiries within defined timeframes
- Contribute to team goals and performance targets
Compensation
Competitive salary based on experience
Work Arrangement
Hybrid work model available
Team
Part of a global travel services team based in Thailand
Why Join Us
- Opportunities for career growth within a growing organization
- Supportive team environment with regular feedback
- Exposure to international clients and markets
- Training programs to enhance professional skills
- Inclusive culture that values diverse backgrounds
Work Environment
- Office located in central Bangkok with modern facilities
- Hybrid schedule offering flexibility
- Collaborative workspace promoting teamwork
- Regular team events and engagement activities
- Stable company with long-term client relationships
Available for qualified candidates
