Requirements
- 3–5 years in account management or customer success, with 2+ years in healthcare or digital health.
- Exceptional communicator at all organizational levels, skilled at distilling complex client needs into clear action plans and building trust through responsiveness and follow-through.
- Customer-obsessed, self-directed, and collaborative — manages a complex book of business without close supervision, while actively lifting teammates and contributing to a high-performing culture.
Nice to Have
- Thinks in terms of client business outcomes, navigates ambiguity independently, and has experience leading renewal and upsell negotiations with enterprise-level stakeholders.
- Actively uses AI tools in day-to-day workflows and demonstrates a growth mindset toward AI — continuously finding new ways to apply these capabilities to enhance client outcomes and personal productivity.
- Knowledge of the digital health landscape, healthcare trends, and familiarity with CRM software.
- Strong analytical skills with a proactive approach to addressing client needs and issues.
- Bachelor's degree in Business, Marketing, Healthcare Management, or a related field (or equivalent work experience).
Additional Information
- Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
- The role will remain open until July 31, 2026.
- Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position.
- As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including: - Medical, Dental and Vision - Ancillary: Life, Short and Long Term Disability - 401K match - Flexible PTO - Parental Leave - Stock options - Additional programs and perks
