About the Role
This role is responsible for maintaining and growing relationships with existing clients, ensuring high levels of service delivery and customer satisfaction within the healthcare sector.
Responsibilities
- Manage and nurture relationships with current healthcare clients
- Serve as the primary contact for account inquiries and support needs
- Monitor client satisfaction and identify opportunities for service improvement
- Collaborate with internal teams to resolve account issues promptly
- Track and report on account performance metrics regularly
- Identify expansion opportunities within existing accounts
- Support onboarding of new clients in coordination with operations
- Ensure compliance with service level agreements
- Conduct regular check-ins and business reviews with clients
- Maintain accurate records in the CRM system
- Coordinate responses to client audits or compliance requests
- Assist in contract renewal processes
- Communicate client feedback to product and service teams
- Stay informed about changes in healthcare regulations
- Promote service adoption and utilization among clients
- Escalate critical issues to senior management when necessary
- Participate in client-facing events and trainings
- Support marketing initiatives tailored to current accounts
- Monitor account health indicators and flag risks early
- Work cross-functionally to ensure seamless service delivery
Compensation
Competitive salary and performance-based incentives
Work Arrangement
Hybrid role with field-based responsibilities across Florida
Team
Part of the sales and client relations division focused on healthcare services
Why Join Us
- Opportunity to work in a growing sector with meaningful impact
- Supportive team environment with clear career progression paths
- Commitment to employee development and training
- Focus on ethical practices in healthcare services
What We Offer
- Comprehensive benefits package including health and dental coverage
- Paid time off and holiday schedule
- Performance bonuses and recognition programs
- Investment in professional growth and certifications
Not available for this position
