Responsibilities
- Oversee a portfolio of client accounts with moderate independence, collaborating with the Regional Account Manager to ensure consistent commercial and operational outcomes.
- Act as the primary liaison for designated clients, maintaining regular contact to uphold service standards, strategic alignment, and active engagement.
- Develop and sustain long-term, trust-based relationships with client stakeholders, establishing the company as a strategic technology partner.
- Lead continuous monitoring of account performance by tracking key metrics, spotting risks and growth opportunities, and initiating corrective actions.
- Evaluate, clarify, and confirm client needs related to operations, product usage, and future plans, converting them into executable strategies.
- Analyze market trends, competitive activity, and client performance data to identify areas for optimization, expansion, and revenue growth.
- Deliver structured reports and insights on account health, product utilization, project progress, and potential risks to internal and external parties.
- Coordinate delivery execution across departments, managing escalations when necessary to ensure contractual and operational commitments are met.
- Support the achievement of service-level, financial, and operational targets, including SLA adherence, KPIs, and commercial goals, while assisting billing and payment workflows.
Requirements
- Minimum of 5 years of verifiable experience in B2B account management, ideally within the Fintech or Telecom sectors.
- At least 3 years of professional experience in the Telecom industry.
- Solid grasp of cultural, political, and regulatory environments in the designated markets.
Nice to Have
- Bachelor’s degree in a relevant field.
- Prior experience in Telecom Customer Value Management (CVM), Value-Added Services (VAS), or digital financial services solutions.
Benefits
- Competitive salary and compensation package
- Additional day off granted on the employee's birthday
- Incentive program tied to individual and company performance
- Provision of all necessary technology equipment for efficient remote work
- Opportunity to work in a diverse, multicultural environment
- Exposure to a distinctive and growing industry sector
- Access to forward-looking market insights and trends
- Clear and supported career progression path within the organization
- Ongoing professional development with access to digital learning platforms
Compensation
Competitive remuneration package
Work Arrangement
Remote (Worldwide) — available in over 38 countries
Team
Collaborates regularly with internal teams and external clients
Why you should apply What we offer:
- Competitive remuneration package
- Extra day off on your birthday
- Performance-based bonus scheme
- All the tech gear you need to work smart
Optasia’s Perks:
- Be a part of a multicultural working environment
- Meet a very unique and promising business and industry
- Gain insights for tomorrow market’s foreground
- A solid career path within our working family is ready for you
- Continuous training and access to online training platforms
Optasia’s Values
- #1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
- #2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
- #3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
- #4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
- #5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.
Other
- Equipment provided: tech gear for remote work
- Training: continuous training and access to online training platforms
Not specified
