Responsibilities
- Oversee a portfolio of customer accounts with moderate independence, collaborating with regional leadership to ensure commercial and operational effectiveness.
- Act as the primary liaison for assigned clients, maintaining consistent communication to uphold service standards and engagement.
- Develop and sustain long-term, trust-based relationships with client stakeholders, positioning the company as a strategic technology partner.
- Lead continuous account performance reviews by monitoring KPIs, spotting risks and opportunities, and initiating corrective or growth actions.
- Evaluate, confirm, and interpret client needs—such as operational workflows, product usage, and future plans—to shape targeted initiatives.
- Analyze market trends, competitive activity, and client performance metrics to identify optimization, upsell, and expansion potential.
- Deliver structured updates on account health, product utilization, project progress, and emerging risks to internal and external stakeholders.
- Coordinate contract execution and service delivery across departments, managing escalations when necessary.
- Support achievement of service, financial, and operational goals, including SLA adherence, KPIs, and revenue targets, while assisting with billing and payment processes.
Compensation
Competitive remuneration package includes salary and performance-based bonus
Work Arrangement
Remote (Worldwide) — 38+ countries, eight regional commercial offices
Team
Multicultural working environment with global presence and regional offices
Why you should apply
- Competitive remuneration package
- Extra day off on your birthday
- Performance-based bonus scheme
- All the tech gear you need to work smart
Optasia’s Perks
- Be a part of a multicultural working environment
- Meet a very unique and promising business and industry
- Gain insights for tomorrow market’s foreground
- A solid career path within our working family is ready for you
- Continuous training and access to online training platforms
Optasia’s Values
- #1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
- #2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
- #3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
- #4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
- #5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.
Other
- Competitive remuneration package includes salary and performance-based bonus
- Extra day off on your birthday
- All the tech gear you need to work smart
- Multicultural working environment
- Solid career path within the company
- Continuous training and access to online training platforms
