Responsibilities
- Manage, supervise, and ensure the successful execution and performance of marketing campaigns for assigned clients.
- Develop and maintain strong, trust-based relationships with clients to support clear communication and operational efficiency.
- Lead the planning, creation, and implementation of marketing strategies including email, SMS, pop-ups, and automated flows for client accounts.
- Ensure client expectations and requirements are clearly understood and consistently met.
- Focus on enhancing email marketing outcomes for assigned client portfolios.
- Collaborate with internal teams to respond quickly and effectively to client inquiries and requests.
- Work cooperatively with seasoned marketing specialists to deliver high-quality campaign results.
- Maintain consistent client contact through regular check-ins and scheduled meetings.
- Analyze consumer data and trends to inform marketing direction and set weekly performance targets.
- Provide detailed performance reports on email campaigns, including revenue metrics, top-performing content, A/B test outcomes, and optimization efforts.
- Partner with the Service Department to uphold quality standards and achieve defined KPIs for clients.
- Monitor client retention closely and apply strategies to reduce churn in coordination with leadership.
- Resolve client satisfaction issues and campaign performance concerns arising from internal deliverables.
- Operate independently and effectively with diverse client types and needs.
- Contribute to team-based tasks within the Account Management unit.
- Attend regular group calls with fellow account managers.
- Engage in training and development sessions to strengthen professional capabilities.
- Serve as a bridge between clients and cross-functional teams during service or product rollouts.
- Identify opportunities to expand service offerings through ongoing client engagement.
- Use data insights to design upsell campaigns and present service upgrades persuasively.
- Research and share industry best practices with management and team leads.
- Support internal service needs across departments as required.
- Report directly to the Account Managers’ Leads, followed by the Head of Account Managers and the Service Director.
Compensation
Fixed-rate monthly salary paid in USD
Work Arrangement
Full-time commitment with standard office hour availability
Team
Part of the Account Management team within the Service Department
Other
- Full-time role requiring adherence to standard office availability hours.
- Consistent monthly tracking of approximately 140 hours.
- Fixed monthly salary disbursed in USD.
- Contractor status granted upon signing a non-disclosure agreement.
- Exclusivity agreement in place, prohibiting similar work during employment.
- Commitment to a 30-day notice period after an initial two-month trial phase, which is paid at full rate.
- Performance evaluations occur every 9 to 12 months, with the first review scheduled between 3 and 6 months.
- Role and workload reassessment scheduled between 6 and 12 months.
Not mentioned
