Responsibilities
- Oversee the execution and performance of marketing initiatives for assigned clients to ensure alignment with objectives.
- Develop and sustain strong client relationships built on trust, transparency, and consistent communication.
- Lead the planning, creation, and implementation of multi-channel marketing strategies, including email, SMS, pop-ups, and automated flows, managing approximately 40 campaigns monthly.
- Ensure client expectations and business needs are clearly understood and consistently fulfilled.
- Focus on enhancing email marketing outcomes for assigned accounts through optimization and performance tracking.
- Coordinate with internal teams to respond efficiently to client inquiries and requests.
- Collaborate productively with seasoned marketing specialists to deliver high-quality campaign results.
- Maintain regular contact with clients, including hosting and participating in scheduled meetings.
- Analyze consumer data to identify demographic patterns and trends, using insights to refine marketing strategies and set weekly performance targets.
- Provide regular performance reports on email campaigns, covering revenue impact, top-performing content, A/B test results, and optimization efforts.
- Partner with the Service Department to uphold quality standards and achieve defined KPIs for client accounts.
- Monitor client retention metrics and implement strategies to reduce churn in coordination with leadership.
- Address client concerns and resolve issues related to campaign performance and satisfaction.
- Work independently and effectively with diverse clients while requiring minimal oversight.
- Contribute to team-wide tasks as part of the account management unit.
- Attend regular group calls with fellow account managers to align on processes and updates.
- Engage in training and development sessions to strengthen professional skills and service delivery.
- Serve as a bridge between clients and internal departments to support the rollout of new offerings.
- Identify opportunities to expand service delivery through ongoing client engagement and relationship development.
- Use data-driven insights to design targeted upsell campaigns and present service enhancements persuasively.
- Research and share industry best practices with leadership to inform strategy and performance improvements.
- Support internal service needs across departments as required.
- Report directly to the Account Managers’ Leads, the Head of Account Managers, and the Service Director in that hierarchy.
Compensation
Fixed-rate monthly salary paid in USD
Work Arrangement
Full-time commitment with adherence to standard office hours
Other
- Full-time commitment while meeting our general availability for office hours
- An average of 140 tracked hours per month consistently
- Fixed-rate monthly salary paid in USD
- Receive contractor status after signing our non-disclosure agreement
- Exclusivity agreement (nullifying the possibility to work in a position of a similar nature while working for Hustler Marketing)
- Committing to a 30-day notice period after the first two months (with the first two months being the trial-and-adaptation period paid at full rate)
- Regular performance reviews every 9-12 months, with the first one being after 3-6 months
- Re-evaluation of the role and workload after 6-12 months
Not applicable
