Responsibilities
- Oversee the execution and performance of marketing campaigns for assigned clients.
- Develop and sustain strong client relationships to foster trust, communication, and productivity.
- Lead the planning, creation, and implementation of marketing strategies including email, SMS, pop-ups, and automated flows for clients.
- Ensure client expectations and requirements are consistently met and managed.
- Improve email marketing outcomes for assigned clients through optimization and strategy.
- Collaborate with team members to respond quickly to client inquiries and requests.
- Work cooperatively with marketing specialists to deliver high-quality campaign results.
- Maintain regular client communication, including scheduling and leading recurring meetings.
- Analyze consumer data and trends to support marketing goals and set weekly performance targets.
- Report regularly on email campaign performance, including revenue, top-performing content, A/B test results, and optimization efforts.
- Partner with the Service Department to uphold quality standards and meet client KPIs.
- Monitor and reduce client churn by applying retention strategies with guidance from leadership.
- Address client satisfaction issues and resolve campaign performance problems.
- Work independently and effectively with diverse clients with minimal oversight.
- Contribute to team tasks as part of the Account Manager group.
- Attend regular group calls with other Account Managers.
- Participate in training sessions to enhance skills and professional development.
- Serve as a bridge between clients and internal teams for smooth rollout of new services and products.
- Identify opportunities to expand service offerings through ongoing client engagement.
- Use data analysis to design upsell campaigns and present service upgrades persuasively.
- Research industry best practices and share insights with management and team leads.
- Support internal service needs across departments as required.
- Report directly to the Account Managers’ Leads, Head of Account Managers, and Service Director in sequence.
Compensation
Fixed-rate monthly salary paid in USD
Work Arrangement
Remote (Worldwide)
Team
Collaborative environment with Account Managers, marketing professionals, and cross-functional teams.
Other
- Full-time commitment with adherence to standard office hours availability.
- Consistent monthly tracking of approximately 140 hours.
- Contractor status granted upon signing a non-disclosure agreement.
- Exclusivity agreement in place, prohibiting similar work during employment.
- 30-day notice period required after initial two-month trial phase.
- The first two months serve as a paid trial-and-adaptation period at full rate.
- Performance reviews conducted every 9 to 12 months, with the first between 3 and 6 months.
- Role and workload reassessed after 6 to 12 months.
Not applicable
