Responsibilities
- Manage, supervise, and ensure successful execution and performance of marketing campaigns for assigned clients.
- Develop and sustain strong client relationships to promote productivity, clear communication, and mutual trust.
- Lead the planning, creation, and implementation of marketing strategies including email, SMS, pop-ups, and automated flows for clients.
- Ensure client expectations and requirements are consistently met and managed effectively.
- Drive improvements in email marketing outcomes for assigned accounts.
- Collaborate with team members to respond quickly to client inquiries and requests.
- Work cooperatively with seasoned marketing specialists to deliver high-quality campaigns.
- Maintain regular contact with clients, including leading scheduled meetings.
- Analyze consumer data and trends to advance marketing goals and set weekly performance targets.
- Provide regular performance reports on email campaigns, including revenue, top-performing content, A/B test results, and optimization efforts.
- Partner with the Service Department to uphold quality standards and achieve client KPIs.
- Monitor and reduce client churn by applying retention strategies with guidance from leadership.
- Resolve client satisfaction issues and marketing performance challenges.
- Work independently and effectively with diverse clients under minimal supervision.
- Contribute to team-based tasks within the Account Management group.
- Attend regular group calls with fellow Account Managers.
- Engage in training and development sessions to enhance professional skills and expertise.
- Serve as a bridge between clients and internal teams for smooth rollout of new services and products.
- Identify opportunities to expand service offerings through consistent client engagement.
- Use data insights to design targeted upselling campaigns and present them compellingly to clients.
- Research and share industry best practices with leadership including the Account Managers’ Lead and Service Director.
- Support internal service needs across departments as required.
- Report directly to the Account Managers’ Leads, Head of Account Managers, and Service Director in that hierarchy.
Compensation
Fixed-rate monthly salary paid in USD
Work Arrangement
Full-time commitment with standard office hours availability
Team
Reports to the Head of Account Managers, Account Managers’ Leads, and the Service Director. Leads teams of Copywriters, Designers, and Account Managers’ Associates.
Other
- Full-time commitment while meeting general availability for office hours
- Consistently log an average of 140 tracked hours per month
- Receive contractor status after signing a non-disclosure agreement
- Subject to an exclusivity agreement preventing similar work during employment
- Required to provide a 30-day notice period after the first two months
- First two months serve as a trial-and-adaptation period paid at full rate
- Performance reviews occur every 9-12 months, with the first between 3-6 months
- Role and workload will be re-evaluated after 6-12 months
