Responsibilities
- Manage a designated set of SMB accounts with full accountability for performance, identifying opportunities to expand revenue through additional product sales.
- Re-engage inactive customers and build trusted relationships, focusing on key stakeholders and aligning solutions with current business needs.
- Create and implement customized account strategies, including scheduled communications, follow-ups, and business performance reviews to identify growth paths.
- Track and analyze customer usage and adoption data, intervening when necessary to improve engagement and support ongoing value realization.
- Achieve and surpass assigned revenue goals by expanding product footprint within existing accounts, balancing short-term results with sustainable growth.
- Collaborate with Customer Success, Sales, and internal departments to ensure a unified approach to customer support and opportunity development.
- Utilize Salesforce to maintain pipeline accuracy, log customer interactions, and provide reliable sales forecasts and performance reports.
