Responsibilities
- Develop client-specific strategy alongside stakeholders from Sales, Trading, DnA, and Marketing teams.
- Confidently pivot focus and priorities based on new information whilst steering towards the end goal.
- Protect and grow MiQ’s key accounts via upsell/cross-sell.
- Actively listen to stakeholders and clients to understand their needs, and identify opportunities and solutions that cater to those needs.
- Flex to the needs of each client without compromising MiQ in the process and resolve any issues swiftly and without fallout.
- Maintain regular communication with all accounts including scheduling, hosting, and supporting on face-to-face meetings, entertainment & business reviews.
- Maintain strong knowledge of industry trends and the impact of these on MiQ and our clients.
- QA of pre-campaign documents.
- Develop a detailed media plan based on Sales input, outlining budget allocation and campaign strategy.
- Project management build of creative assets & other campaign setup requirements.
- Manage creative tag trafficking
- Request and deliver screengrabs.
- Ensure client reporting is setup.
- Monitor pacing and performance of campaigns.
- Requests for campaign upweights where appropriate.
- Manage and deliver post-campaign reporting and insights.
- Manage re-booking of BAU activity.
- CRM (Salesforce) - IO management & understanding of Sales pipeline.
- Reconciliation of bookings where appropriate.
- Support with investigation and resolution of invoice queries.
- Implementation and troubleshooting tracking pixels.
- Knowledge of Tag Management Systems (GTM, Tealium).
- Troubleshooting campaign issues with the support of the Tech team
- Understanding of MiQ’s product suite including requirements for activation & USPs vs competitors.
- Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.
- Proactively connect multiple data points to deliver insight driven recommendations for clients during and post campaign.
- Recognise patterns and points of differentiation to deliver robust and actionable insights.
Requirements
- ~3+ years in an advertising/media agency (or similar)
- Working in a team environment
- Client-facing experience in programmatic advertising (Client Services/ Sales Support/ Ad-Ops background)
- High attention to detail
- Reliable
- Extremely organised
- Proactive
- Willing to learn
- Excellent communication skills
- Alignment with MiQ's core values/culture
- A can-do attitude, with a dream to grow alongside us
Benefits
- A hybrid work environment
- New hire orientation with job-specific onboarding and training
- Internal and global mobility opportunities
- Competitive healthcare benefits
- Bonus and performance incentives
- 25 days annual PTO, paid parental leave
- Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities
Work Arrangement
Hybrid — China (Shanghai/Beijing/Guangzhou)