Ensure nonprofits renew their annual subscriptions and continue partnering with us.
Identify opportunities to expand partnerships by introducing additional fundraising tools and adding value.
Build warm, dynamic relationships with partners, making them feel valued and supported.
Proactively identify and address challenges both internally and externally.
Develop scalable tactics and processes to support team and partnership growth.
Understand partner needs and communicate them to the internal team.
Lead renewal and upsell meetings, prioritizing partner goals in all communications.
Collaborate with Partner Success Strategists to understand the partner journey before renewal.
Create and present tailored renewal and expansion plans, managing deals ahead of deadlines and anticipating issues.
Represent nonprofit partner needs across the company to influence product development and value delivery.
Inform partners about new FreeWill developments and proactively offer value.
Maintain and improve the renewals and upsells project management system, keeping CRM records accurate for scheduling and forecasting.
Share feedback, customer success techniques, and industry trends with the broader team.

Health, dental, vision, critical illness, disability, and life insurance through Sun Life.
Work from home.
Flexible Paid Time Off policy with minimum time required per Canadian law and public holidays.
Flexible hours.
Competitive salary.
Paid parental leave for all parents.
Professional development reimbursement of CAD$800 annually.
Work from Home reimbursement of CAD$300 annually for home office setup or utilities.
CAD$250 per month co-working reimbursement for local co-working spaces and home wifi.
CAD$1,000 referral bonuses for growing the FreeWill community.
Claude (AI Assistant) company/team account.

Competitive salary

Remote (Worldwide) — Canada

Remote-first company with employees in the US, Brazil, Canada, and Pakistan.

Full-time remote position.
Work from Anywhere in Canada.
Initial interviews for this role will begin on September 15th. Applying early is strongly encouraged!
Hiring process: Hiring Manager Interview (30 minutes), Take Home Assignment (1 hour; on your own time), Presentation (15 minute presentation with 15 minute Q&A), Offer (contingent on positive references).
Hiring processes take an average of 4-6 weeks.
AI Policy: Candidates are asked to refrain from use of AI-generated content during the hiring process except as otherwise indicated by the Recruiter.
FreeWill uses AI-assisted tools for interview transcription, evaluation, or fraud detection with human oversight.
FreeWill is an equal opportunity employer.
Remote-first company with employees in the US, Brazil, Canada, and Pakistan.
Unable to hire in Colorado, Alabama, or Louisiana at this time.
Cannot sponsor working visas; applicants need work authorization in their respective country.

Cannot sponsor working visas; applicants need work authorization in their respective country.

FreeWill is hiring an Account Manager (Canada)