Topsort is hiring an Account Manager, Brazil

We're quickly growing and super excited for you to join us! About Topsort At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed. Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, São Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry. Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology. What it’s like to work at Topsort Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today. About the Role We’re looking for a driven, strategic, and sharp-witted Account Manager to join the dynamic and growing commercial team in São Paulo office, Brazil! You will be the spokesperson for Topsort’s cutting-edge retail media APIs and products, working with the Top retailers, marketplaces, and delivery apps across Brazil to drive sales and growth in the market. Responsibilities Client Relationship Management: Build and maintain strong, long-term relationships with key clients in the retail media sector. Serve as the primary point of contact, ensuring client needs and expectations are met. Onboarding & Training: Guide new clients through onboarding, ensuring they understand and effectively use the software. Provide ongoing training and support to maximize platform adoption. Upselling & Revenue Growth: Analyze client needs to identify upsell opportunities. Develop and present proposals that demonstrate value, set and achieve revenue targets, and drive increased ad spend and account growth. Strategic Advising: Act as a trusted advisor, providing insights and recommendations to optimize clients' retail media campaigns. Stay updated on industry trends to offer value-driven advice. Issue Resolution: Address client concerns proactively, collaborating with internal teams (data science, product, sales) to resolve issues efficiently. Cross-Functional Collaboration: Work closely with sales, marketing, product, and support teams to ensure client success. Share best practices with the global account management team. Requirements Education & Skills: Bachelor's degree or MBA, preferably with a technical background. Strong communication and interpersonal skills. Retail Media Expertise: Proven experience in account management within retail media or advertising. Familiarity with relevant technologies. Sales & Strategy: Ability to identify and pursue upselling opportunities, strategic thinking, and problem-solving skills. Entrepreneurial Mindset: Independent and team-oriented, with strong organizational and time management skills. Technical Fluency: Comfortable working with technical solutions and translating technical capabilities into retailer-friendly language. Able to work onsite in our São Paulo office 4 days a week.