Keeper Security is seeking a bilingual English-speaking Account Manager to focus on growing revenue within New Zealand and Australian accounts as part of the APAC B2B sales team. The role requires working from the Tokyo, Japan office and involves managing client relationships, driving renewals, upsells, and cross-sells while acting as a cybersecurity advisor.
What You'll Do
- Carry a revenue quota to meet or exceed sales targets within assigned accounts (primarily in New Zealand and Australia)
- Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
- Work with clients to negotiate contract renewals, cross-sells and upsells
- Ability to communicate in English with an emphasis on technology and business acumen, both verbally and in writing
- Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
- Advise customers on best practices for securing and protecting their business against password related breaches
- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
- Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cybersecurity advisor to your customers
- Understand and navigate account procurement practices to negotiate licensing contracts
- Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
- Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
- Participate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiatives
- Contribute towards the development of a strong team environment by upholding high work standards
- Jump at opportunities to go the extra mile to ensure our customers are supported and successful!
What We're Looking For
- 3+ years of experience in full cycle SaaS sales or Account Management (with a focus on upselling and expansion)
- Must have English language proficiency for business purposes, with excellent verbal and written communication skills
- Experience selling into New Zealand and Australian markets with proven success
- Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
- Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
- Working knowledge of Salesforce.com
Nice to Have
- Japanese professional language proficiency is preferred
- Undergraduate degree preferred (BA/BS)
- Experience working in IAM industry is a plus
Technical Stack
- SSO
- Directory
- Salesforce.com
Team & Environment
An elite group of proven performers and highly successful Account Manager professionals within the APAC B2B sales division. We are committed to creating an inclusive environment for all employees, celebrate diversity, insist on excellence in our own AM initiatives, and uphold high work standards to build a strong team environment.
Benefits & Compensation
- Opportunity to grow as our organization grows
- Gain valuable skills while expanding and developing client relationships
- Join one of the fastest-growing cybersecurity companies
Work Mode
Onsite at Tokyo, Japan
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
