About the Role
As EatClub scales quickly in New Zealand, the Account Manager acts as the 'mayor' of their territory, taking full ownership of their portfolio, building trusted relationships with restaurant operators, and using data to guide decisions. Most days involve field visits to partners, helping them succeed and unlocking growth opportunities, while also reviewing performance dashboards, planning interventions, and using commercial judgment to reduce churn and maximize long-term value. The role requires smart, autonomous decisions and collaboration with internal teams to improve processes, campaigns, and reporting, directly impacting partner success and territorial growth.
Responsibilities
- Visit and cultivate strong relationships with restaurant partners throughout your territory
- Track partner performance using dashboards and data insights
- Detect risks early and proactively minimize churn through consultative discussions
- Manage onboarding, activation, and optimization for new partners
- Identify and execute growth opportunities, such as campaigns, upsells, and new features
- Combine field visits with desk-based planning and analysis
- Offer feedback and suggest improvements to account management processes and reporting
- Discover new upsell and cross-sell opportunities
- Assist the business in generating new leads and expanding your territory
Compensation
Not specified
Work Arrangement
Hybrid — Auckland
Team
Not specified
A Day-in-a-Life of our Account Manager
This role exists because we’re scaling quickly in New Zealand. As an Account Manager at EatClub, you’ll act as the “mayor” of your patch, taking full ownership of your portfolio, building trusted relationships with restaurant operators, and using data to guide decisions. Most days you’ll be in the field visiting partners, helping them succeed and unlocking growth opportunities, and you’ll review performance dashboards, plan interventions, and use your commercial judgment to reduce churn and maximise long-term value. You’ll make smart, autonomous decisions while collaborating with internal teams to improve processes, campaigns, and reporting. Your work will directly impact partner success and the growth of EatClub in your territory. You will own commercial success and shape the experience of both restaurants and their customers in the city. On any given week, you will: - Visit and build strong relationships with restaurant partners across your territory - Monitor partner performance using dashboards and data insights - Identify risks early and proactively reduce churn through consultative conversations - Lead onboarding, activation, and optimisation for new partners - Spot and deliver growth opportunities, including campaigns, upsells, and new features - Balance field visits with desk-based planning and analysis - Provide feedback and contribute ideas to improve account management processes and reporting - Find new upsell and cross-sell opportunities - Help the business generate new leads and grow your territory
Types of projects you’ll be working on at EatClub…
- Owning and optimising a portfolio of restaurants for long-term retention and growth
- Designing and testing interventions to improve partner performance and satisfaction
- Collaborating with internal teams to refine account management playbooks and reporting
- Scaling efforts - shaping processes and workflows in a rapidly growing business
- Supporting new market launches and establishing local best practices
If you do a good job…
You’ll grow your territory’s portfolio, improve partner retention and performance, and have a visible impact on EatClub’s expansion in NZ. Your work will directly contribute to each city’s culture. Top performers will have opportunities to take on larger territories, lead new city launches, and shape how the Account Management function scales across the business.
Maybe this role is not for you if….
- You prefer fully structured processes with little room to influence outcomes
- You want purely desk-based or purely field-based work
- You’re uncomfortable using data to guide conversations with partners
- You’re not interested in improving how things are done over time
Other
- Staff discounts and dining vouchers to enjoy through EatClub
- First-time users can use code "ECAPPLY5" for an optional $5 voucher to test the experience (voluntary, no impact on application)
Not specified
