Responsibilities
- Develop and refine account management strategies using both qualitative feedback and quantitative metrics.
- Manage the complete post-contract journey for new and existing clients, including onboarding and continued support.
- Track and maintain revenue forecasts while actively seeking opportunities for cross-selling and upselling.
- Collaborate with Sales, Product, Solutions, and Engineering teams to align client needs with product development.
- Cultivate strong, consultative client relationships with guidance on trading workflows and platform utilization.
- Maximize long-term contract value by ensuring clients achieve measurable value from their engagement.
- Monitor client health indicators and proactively address engagement and satisfaction metrics.
Benefits
- Retirement plan contributions provided.
- Unlimited vacation policy with a $2000 USD bonus for employees who take at least 15 days off, including 5 consecutive days.
- Eligibility for performance bonuses and stock ownership opportunities.
- Comprehensive medical, dental, and vision insurance coverage.
- Paid parental leave of 20 weeks available after one year of employment.
- Regular global offsites and team-building outings.
- One-time stipend for home office setup provided to all employees.
- Monthly $50 USD wellness credit applicable to gym memberships, fitness classes, and similar activities.
- Daily $25 USD credit toward meals for in-office workdays.
- Annual donation matching up to $100 USD.
- On-site amenities including catered lunches every Tuesday, snacks, and beverages.
Compensation
Competitive compensation with bonus and equity components
Work Arrangement
Hybrid
Equal Opportunity employer
This employer is committed to equal opportunity and does not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, veteran status, disability, or other legally protected characteristics.
Reasonable accommodations available for candidates with disabilities
Accommodations are available for candidates with disabilities throughout the hiring process upon request.
Unsolicited resumes from agencies not accepted unless under a signed placement agreement
The company does not accept unsolicited resumes from recruitment agencies unless a formal placement agreement is in place.
Application implies consent to processing personal information per Applicant & Employee Privacy Notice
By submitting an application, candidates consent to the processing of their personal data as outlined in the Applicant & Employee Privacy Notice.
