Wavenet is hiring an Account Manager

We're looking for a results-driven Account Manager to join our organization. In this role, you will manage a portfolio of mid-market clients, driving revenue growth while building and maintaining strong, strategic relationships. The ideal candidate will combine professional expertise with a customer-focused approach, delivering consultative solutions that drive client success and organizational growth. Manage and grow a portfolio of around 100 mid-market accounts, identifying upsell and cross-sell opportunities to maximize revenue potential Develop and execute strategic account plans tailored to each client's business objectives and needs Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities Negotiate contracts and pricing agreements while maintaining profitability and client relationships Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting Identify market trends and competitive threats within assigned territory, providing insights to support strategic planning