Responsibilities
- Handle a high volume of incoming and outgoing calls with assigned contractor partners to promote financing applications and signed assessment contracts.
- Deliver program support and conduct online training sessions for assigned contractors, including management, office staff, and sales representatives.
- Enhance customer satisfaction by achieving and surpassing established client satisfaction survey targets.
- Support client team initiatives and requests while suggesting value-added services to increase volume.
- Work with the Product, Operations, and Marketing teams to ensure top-quality client tools, support, and programs.
Work Arrangement
On-site
Other
- COVID-19 update: Company policy currently requires all non-essential office workers to telecommute whenever possible.
- Work environment: This role is based in a professional, climate-controlled office setting.
- Physical demands: The position involves prolonged sitting, use of computers and phones, and verbal interactions in person or over the phone.
- Expected hours of work: This is a full-time position with hours from Monday to Friday, either 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM.
- This job description is not exhaustive; duties, responsibilities, and activities may change or be assigned at any time with or without notice.
- Renew Financial is an equal opportunity employer and prohibits discrimination based on race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification.
- Our organization participates in E-Verify.