About the Role
This role focuses on nurturing long-term partnerships with current customers by understanding their evolving needs and aligning solutions to drive continued success and business growth.
Compensation
Competitive salary and performance-based incentives
Work Arrangement
Hybrid work model
Team
Part of the Customer Engagement team focused on existing accounts
Responsibilities
- Manage a portfolio of existing clients to ensure high satisfaction and retention
- Identify opportunities for product expansion within current accounts
- Conduct regular business reviews to assess client goals and performance
- Collaborate with internal teams to deliver tailored solutions
- Drive renewal processes and contract negotiations
- Act as a trusted advisor to client stakeholders
- Monitor account health and proactively address challenges
- Leverage data insights to guide strategic decisions
- Support onboarding and integration of new offerings
- Maintain accurate records of client interactions and account progress
Requirements
- Proven experience in account management or client success roles
- Strong understanding of SaaS or technology platforms
- Excellent communication and negotiation abilities
- Ability to analyze customer data and derive actionable insights
- Experience managing complex renewals and contract cycles
- Skilled in navigating enterprise-level organizations
- Proficiency with CRM tools and sales analytics software
- Self-motivated with a results-driven mindset
- Bachelor's degree in business, economics, or related field
- Minimum of 3 years in a customer-facing revenue role
Preferred Qualifications
- Prior experience in payments or financial technology
- Familiarity with subscription-based business models
- Track record of exceeding retention and growth targets
- Experience working with global customer portfolios
- Knowledge of compliance and regulatory environments
Available for qualified candidates
