Responsibilities
- Deliver consistent, reliable and friendly service for all MiQ clients.
- Ensure SLAs are met and campaign operations are seamless.
- Resolve or escalate client issues quickly and without fallout.
- Maintain regular communication with all accounts and support on meetings, business reviews & reporting where appropriate.
- Develop knowledge of industry trends and the impact of these on MiQ and our clients.
- QA of pre campaign documents.
- Project manage build of creative assets & other campaign setup requirements.
- Manage creative tag trafficking.
- Request and deliver screengrabs.
- Ensure client reporting is setup.
- Monitor pacing and performance of campaigns.
- Requests for campaign upweights where appropriate.
- Manage and deliver post campaign reporting and insights.
- Manage re-booking of BAU activity.
- CRM (Salesforce) - IO management & understanding of Sales pipeline.
- Reconciliation of bookings where appropriate.
- Support with investigation and resolution of invoice queries.
- Frequent internal and external communication: email and video call.
- Tracking & upwards communication of campaign issues/opportunities.
- Ad-hoc communication with third party providers.
- Implementation and troubleshooting of tracking pixels.
- Knowledge of Tag Management Systems (GTM, Tealium).
- Troubleshooting campaign issues with the support of the Account Services Manager (with a goal to become independent).
- Understanding of MiQ’s product suite including requirements for activation & USPs vs competitors.
- Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.
- Proactively connect multiple data points to deliver insight driven recommendations for clients during and post campaign.
- Recognise patterns and points of differentiation to deliver robust and actionable insights.
Requirements
- 1-2 years in an advertising/media agency (or similar)
- Working in a team environment
- A can-do attitude, with a dream to grow alongside us.
Nice to Have
- Client facing experience in programmatic advertising preferred (Client Services/ Sales Support/ Ad-Ops background)
Benefits
- A hybrid work environment
- New hire orientation with job specific onboarding and training
- Internal and global mobility opportunities
- Competitive healthcare benefits
- Bonus and performance incentives
- Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives
- Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities
Work Arrangement
Hybrid
Additional Information
- Equal Opportunity Employer
- E-Verify Employer