Responsibilities
- Oversee daily warehouse and fulfillment operations with domestic 3PL partners, ensuring timely and accurate order processing across all channels
- Monitor, analyze, and enforce SLAs and KPIs, including order accuracy, on-time shipping, and delivery performance
- Optimize outbound fulfillment operations, including picking, packing, carrier selection, shipping speed, and cost efficiency
- Coordinate inbound logistics by partnering with suppliers, carriers, and 3PLs to ensure smooth receiving, timely putaway, and inventory accuracy
- Collaborate with internal inventory teams to manage stock levels, reduce stockouts, and ensure accurate inventory transfers across facilities
- Identify and resolve operational issues such as delayed shipments, mispicks, and damaged goods; escalate to partners when needed
- Drive continuous improvement initiatives to enhance fulfillment speed, reduce costs, and improve customer experience
- Partner with IT and operations teams to optimize WMS, OMS, and ERP systems, including integrations and automation efforts
- Manage relationships with carriers and vendors, including rate negotiation and performance management
- Develop reporting and analytics to track fulfillment performance, operational efficiency, and cost trends; provide actionable insights
- Collaborate cross-functionally with customer service, supply chain, planning, and engineering teams to proactively solve fulfillment challenges
Requirements
- 7–10 years of experience managing 3PL providers in a high-volume ecommerce or retail environment
- Strong expertise in warehouse and fulfillment operations, including inbound, outbound, and inventory control
- Deep knowledge of SLAs, KPIs, and fulfillment performance metrics (e.g., shipping accuracy, on-time delivery)
- Hands-on experience with WMS, OMS, and ERP systems
- Strong analytical and reporting skills (Excel, SQL, or BI tools)
- Proven problem-solving ability in resolving operational issues (e.g., delays, mispicks, inventory discrepancies)
- Excellent communication and relationship management skills with cross-functional teams and external partners
Nice to Have
- Experience leading system integrations or automation initiatives
- Background in direct-to-consumer, retail, or high-growth ecommerce environments
- Experience negotiating carrier rates and managing vendor performance
- Familiarity with scaling operations in fast-paced, high-growth environments
