Responsibilities
- Lead, coach, and develop a team of Implementation Managers and Coordinators, driving performance, accountability, and professional growth.
- Oversee the full lifecycle of client onboarding, ensuring implementations are delivered on time, within scope, and aligned with client expectations.
- Establish, monitor, and drive performance against key metrics, including timelines, quality, and client onboarding experience.
- Ensure consistent execution of implementation methodologies, workflows, and best practices, while identifying and addressing gaps to improve scalability and efficiency.
- Manage implementation risks, dependencies, and escalations, ensuring timely resolution and minimal impact to client onboarding.
- Maintain visibility into the implementation pipeline and resource planning to support effective delivery.
- Partner cross-functionally with Product, Operations, and Training to align on priorities, ensure readiness, and drive continuous improvement in onboarding processes.
- Translate onboarding challenges and client feedback into actionable insights to support product enhancements and rollout of new features.
- Lead communication and coordination of implementation timelines, expectations, and updates across clients and internal stakeholders.
- Drive adoption of new tools, processes, and system enhancements, supporting change management across onboarding activities.
Requirements
- Bachelor’s degree or equivalent combination of education and relevant healthcare experience required.
- 7+ years in implementation, onboarding, project management, or client-facing roles in healthcare or pharmacy services required.
- 3+ years of leadership experience managing teams and delivery outcomes required.
- Strong understanding of 340B program setup and operational requirements required.
- Proven experience managing complex implementations or onboarding projects required.
Nice to Have
- 340B ACE certification preferred.
Work Arrangement
Remote (Worldwide)
Additional Information
- All offers are contingent upon successful completion of a pre-employment background check, including employment and education verification, as well as a 4-panel drug screen.
- AI tools may be used for resume formatting or drafting application materials; however, submitting content that misrepresents your experience, including copied job descriptions or unverifiable work history, is not acceptable.
- Candidates must be prepared to clearly and confidently speak to all experience listed.
- PDMI may request work samples, portfolio links, or other forms of validation during the process.
- Use of AI tools during interviews or assessments, unless explicitly permitted, will result in disqualification.